FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to jerry@summitintgroup.com.

Filter by topic
All
  • All
  • Pre Sale Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Once your order has been shipped, we will send you a tracking number and link via email or SMS.

You can use the link to monitor your shipment in real time.

If you haven't received tracking information within 24 hours after placing your order, or if you encounter any issues, feel free to contact our customer support team.

If your order has not yet entered production or shipping, you may request a cancellation by contacting our customer service team. We'll verify the status and process your cancellation or refund as soon as possible.

Please note: Orders that have already shipped or involve custom-made items (e.g., special-size labels) may not be eligible for cancellation. For assistance, please contact us promptly.

We accept multiple secure and convenient payment methods, including:

  • Credit / Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay / Google Pay (for mobile users)
  • Bank Transfer (for large orders)
  • Local B2B payments in the U.S. (such as ACH or Wire Transfer)

    • If your product arrives with quality issues, incorrect specifications, or shipping damage, please contact us within 7 days of receipt and provide relevant photos or videos. We will respond promptly with a suitable solution, which may include a replacement, reshipment, or refund.

    We’re committed to delivering excellent products and service to every customer. Thank you for your understanding and support.

    We offer a wide range of standard label sizes (such as 4x6", 2x1", 3x2", etc.), and we also support custom dimensions.
    The best size depends on your printer type, application scenario (e.g., shipping labels, shelf tags, barcode labels), and how much information you need to display.
    If you're unsure which size is right for you, feel free to contact us — our team is here to help you make the best choice.

    We offer a variety of material options to suit different labeling needs, including:

  • Facestock: Thermal paper, coated paper, synthetic materials like PP/PET, and removable label paper.
  • Adhesive types: Permanent, removable, freezer-grade, high-temperature-resistant adhesives, tailored to various environments.
  • Liner (Backing): Common liners include glassine paper, kraft paper, and PET film, compatible with various printers and labeling machines.
    All materials are carefully selected to ensure clear print quality, strong adhesion, and optional eco-friendly or custom solutions. If you have specific material requirements, we also offer customization.

    • 1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

    2/ Capture screenshot or video for the issue you get.

    3/ Specify which template and version you are using.

    4/ Describe clearly how to reproduce the issue.

    5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

    Unable to find satisfactory answers ? Contact Support